Privacy Policy | Frayora

Last Updated: October 22, 2026

Frayora (“Frayora,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information when you visit the Frayora website, contact us, schedule a meeting, inquire about our services, become a Client, or otherwise interact with Frayora.

Frayora operates from Ontario, Canada and provides remote services to businesses internationally, including businesses in Canada, the United States, and other countries where Frayora is able to lawfully provide the applicable services.

This Privacy Policy should be read together with our Terms & Conditions and Cookie Policy.

1. Information We Collect

The personal information we collect depends on how you interact with Frayora.

We may collect information such as:

Name
Email address
Phone number where voluntarily provided
Business or organization name
Job title or business role
Business website
Information submitted through contact or inquiry forms
Information submitted when scheduling a meeting
Communications between you and Frayora
Project requirements
Proposal, contract, invoice, and billing information
Business information necessary to provide agreed services
Information, documents, files, systems, or materials provided as part of a Client engagement
Other information you voluntarily provide

We aim to collect only information reasonably necessary for the applicable purpose.

We do not require sensitive personal information through general website inquiry forms. Where an engagement may involve sensitive information, its necessity, permitted use, and appropriate handling should be considered separately.

2. Information Collected Automatically

When you use the Frayora website, certain technical information may be collected automatically by our website, hosting provider, security tools, spam-prevention services, consent-management technology, or other supporting infrastructure.

This may include:

IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Date and time of access
Pages or resources requested
Referring website or source
Security and server logs
Cookie and consent preferences
Technical error or performance information
Information used to identify or prevent automated, fraudulent, or abusive activity

For more information about cookies and similar technologies, please review our Cookie Policy.

3. How We Use Personal Information

Frayora may use personal information to:

Respond to inquiries
Communicate with prospective and current Clients
Schedule and manage meetings
Evaluate whether Frayora is able to provide a requested service
Prepare proposals, Statements of Work, agreements, or project plans
Provide agreed Frayora services
Manage Client engagements
Create, organize, configure, document, or improve agreed business infrastructure
Deliver project materials or services
Manage invoices and payments
Maintain business and accounting records
Operate, secure, maintain, and improve our website
Prevent fraud, spam, abuse, or security incidents
Maintain appropriate records of Client instructions, approvals, and communications
Comply with legal obligations
Establish, exercise, or defend legal rights
Support other reasonable purposes communicated at the time information is collected

Frayora does not treat information provided for an inquiry or Client engagement as unrestricted permission to use that information for unrelated purposes.

4. Consent and Other Legal Bases for Processing

Depending on the circumstances and applicable law, Frayora may process personal information based on:

Your consent
Steps requested by you before entering into an agreement
Performance of an agreement with you or your business
Frayora’s legitimate business interests where permitted by applicable law
Compliance with legal obligations
Protection of legal rights, security, or important interests
Another lawful basis available under applicable law

The applicable basis may depend on the nature of the information, the reason it was collected, and the laws that apply.

Where consent is required, you may generally withdraw that consent subject to applicable legal or contractual restrictions and reasonable notice.

Withdrawal of consent does not necessarily require Frayora to delete information that must lawfully be retained or prevent processing that is otherwise permitted or required by applicable law.

5. Contact Forms and Communications

Frayora uses website contact and project inquiry forms to allow visitors to contact us, request information, or inquire about services.

Our website includes forms built using WordPress and custom website functionality. Form submissions may be processed through WordPress server-side functionality and supporting email-delivery services.

Information submitted through a form may include your name, email address, business information, message, service interests, project requirements, and other information you choose to provide.

Form submissions may be sent to Frayora through email and may be processed by the hosting provider, email provider, and related technical services required to deliver the communication.

We may retain relevant inquiry information and communications for follow-up, business administration, recordkeeping, and other appropriate purposes described in this Privacy Policy.

Please avoid submitting unnecessary sensitive personal information, passwords, financial account details, identity documents, or confidential third-party information through general website forms.

Google reCAPTCHA

Frayora uses Google reCAPTCHA v2 on certain website forms to help distinguish legitimate submissions from automated activity and protect against spam, fraud, and abuse.

reCAPTCHA may process technical information associated with a visitor’s device, browser, IP address, cookies, and interactions with the website or verification service.

This information is processed for security, fraud-prevention, and abuse-prevention purposes. Google’s processing of reCAPTCHA information is governed by the applicable service terms and data-processing arrangements.

Using reCAPTCHA does not mean Frayora guarantees that all spam, malicious submissions, or security threats will be prevented.

6. Calendly and Scheduling

Frayora uses Calendly to allow visitors and Clients to schedule introductory calls and other business-related meetings.

When you use Calendly, information may be collected such as:

Name
Email address
Time zone
Selected meeting date and time
Business information
Responses to scheduling questions
Technical or booking information processed by Calendly

Calendly may process this information in connection with providing its scheduling services and according to the applicable contractual arrangements, privacy practices, and terms.

Calendly may also present its own cookie or privacy controls within the scheduling experience.

If a visitor chooses to schedule a meeting, Frayora may use the information provided to arrange, prepare for, conduct, and follow up on that meeting.

7. Cookies and Similar Technologies

Frayora uses cookies and similar technologies where necessary or appropriate for website operation, security, scheduling, forms, visitor preferences, and other website functionality.

These technologies may be provided by WordPress, website infrastructure, Google reCAPTCHA, Calendly, or other services used on the website.

Where cookie-consent technology is implemented, it may allow visitors to review or manage certain categories of cookies.

Depending on the applicable technology and your consent choices, cookies may be categorized as:

Essential or strictly necessary
Functional
Analytics or performance
Marketing

Essential technologies may be required for website security, session management, form protection, or other necessary functions.

Frayora does not currently use advertising or marketing cookies as a core part of the website.

Non-essential cookies or tracking technologies will be addressed in accordance with applicable consent requirements.

Please review our Cookie Policy for additional information about technologies used on the website and available preference controls.

8. Website Hosting and Infrastructure

The Frayora website is hosted through Hostinger and uses WordPress and related website technologies.

Hosting, security, caching, infrastructure, email-delivery, and related service providers may process technical information necessary to deliver, protect, maintain, and operate the website.

This may include server logs, IP addresses, technical identifiers, security information, form transmission data, and information required to investigate errors or misuse.

The location of storage or processing may depend on the applicable provider, its infrastructure, and the services used.

9. Ecommerce and Transaction Functionality

Frayora may use WordPress-compatible ecommerce or transaction functionality as part of its website infrastructure if such features are enabled.

Online purchasing, checkout, or transaction functionality may not be active at all times.

If Frayora enables ecommerce functionality, including through WooCommerce or another provider, information may be processed as necessary for transactions, orders, sessions, accounts, payments, or related functionality.

The information processed will depend on the features actually enabled and the service providers involved.

This Privacy Policy and any applicable transaction disclosures will be updated as appropriate if Frayora introduces material new purchasing or checkout functionality.

10. Payments

Frayora may accept payment through payment methods made available or agreed for a particular Client engagement.

Where a third-party payment provider processes a payment, that provider may process information such as:

Payment details
Transaction amount
Billing information
Device or security information
Fraud-prevention information
Other information necessary to process the transaction

The payment methods available may differ depending on the Client, the engagement, the payment provider, and the applicable jurisdiction.

Frayora does not necessarily receive or store complete payment-card information when a third-party payment provider processes the transaction directly.

Frayora may retain invoices, payment confirmations, transaction references, and other business records where reasonably necessary for accounting, contractual, administrative, or legal purposes.

11. Client Information and Project Materials

Frayora’s services may require Clients to provide business information, documents, files, systems, processes, content, credentials, employee-related resources, operational documentation, or other materials necessary to complete an engagement.

Frayora will use Client information for purposes reasonably connected to the applicable engagement and subject to any relevant agreement, instructions, or restrictions.

Clients should provide only information that they are authorized to provide and should avoid providing unnecessary sensitive personal information.

Where Frayora requires access to Client systems, Clients should provide appropriately limited, delegated, collaborator, or temporary access where reasonably possible.

Clients should avoid sharing personal passwords where an appropriate access-management or delegation method is available.

Access to Client information, systems, and materials should be limited to what is reasonably necessary for the agreed work.

Where the nature of an engagement requires additional confidentiality, security, privacy, or information-handling arrangements, these may need to be addressed in a separate Client agreement, Statement of Work, or other appropriate documentation.

Frayora’s receipt of Client materials does not transfer ownership of those materials unless expressly provided in an applicable agreement.

12. Frayora Service Areas and Personal Information

Depending on the agreed engagement, Frayora may provide services within the following categories:

Business-in-a-Box
Website & Digital Infrastructure
Business Knowledge & Organization
Operations & SOPs
Employee & Knowledge Systems
Workflows & Automation
Ongoing Improvement

The amount and type of personal information involved will depend on the specific services requested.

Frayora does not require access to personal information merely because it provides business-infrastructure services. Where personal information is unnecessary for an engagement, Clients should avoid providing it.

The nature of Frayora’s involvement with personal information may vary by engagement. In some circumstances, Frayora may process information on behalf of a Client under the Client’s instructions; in others, Frayora may independently determine how information is handled for its own business operations.

Any additional roles, responsibilities, permissions, or restrictions may be addressed in the applicable engagement documentation.

13. Employee & Knowledge Systems

Some Employee & Knowledge Systems engagements may involve operational employee information or Client-approved employee resources.

Frayora’s role is operational and organizational. Frayora does not provide employment-law advice or determine a Client’s legal obligations regarding employee information.

Clients remain responsible for determining whether they have the authority and lawful basis to provide employee information to Frayora and for obtaining appropriate legal, privacy, employment, or professional guidance where required.

Clients should not provide highly sensitive employee information unless it is genuinely necessary for the agreed engagement and appropriate safeguards have been established.

Where employee information is not necessary to complete the agreed work, Frayora may request that it be removed, redacted, anonymized, or withheld.

Creating, organizing, or publishing an employee resource does not mean that Frayora independently verifies its legal accuracy, completeness, or compliance with applicable employment requirements.

14. Artificial Intelligence and Automation

Frayora may use artificial-intelligence-assisted tools, automation, software, and related technologies where appropriate to assist with service delivery.

Such tools may assist with tasks such as research, organization, drafting, documentation, workflow development, process improvement, or other service-related activities.

Use of third-party artificial-intelligence or automation tools is subject to appropriate project, confidentiality, privacy, security, contractual, and technical considerations.

Frayora may choose not to enter Client information into a particular AI or automated system where doing so would be inappropriate because of the nature of the information, Client instructions, confidentiality obligations, or reasonably identified privacy concerns.

Where Client personal information is involved, the suitability of a tool, the information it may process, and any relevant service-provider arrangements should be considered before its use.

Frayora does not represent that all information provided during an engagement will automatically be entered into artificial-intelligence systems.

Nothing in this Privacy Policy represents that Frayora currently provides a proprietary artificial-intelligence platform or proprietary software product.

15. Analytics and Website Performance

Frayora does not currently rely on a dedicated third-party analytics platform as a core part of the website.

Our website infrastructure may nevertheless generate basic technical, security, hosting, or performance information necessary to operate the website.

This may include aggregate usage information, server activity, technical errors, and information used to identify website performance or security issues.

If Frayora introduces dedicated analytics technologies in the future, this Privacy Policy and any applicable cookie-consent configuration will be updated as appropriate.

Where required, non-essential analytics technologies will be subject to applicable consent requirements.

16. Marketing and Advertising

Frayora does not currently use advertising or marketing tracking technologies as a core part of the website.

If Frayora introduces advertising, conversion tracking, social-media pixels, or similar technologies in the future, our Privacy Policy, Cookie Policy, and consent settings will be updated as appropriate.

Frayora may communicate with people who have contacted us regarding their inquiry, requested service, or existing business relationship.

Where Frayora sends promotional or marketing communications, it will address applicable consent, identification, and unsubscribe requirements.

Submitting a general service inquiry does not, by itself, mean that a visitor has agreed to receive unrelated promotional messages.

17. Third-Party Service Providers

Frayora may use third-party service providers to support our website, communications, scheduling, business operations, and Client services.

These may include providers of:

Website hosting
Email
Forms
Spam prevention and security verification
Scheduling
Payment processing
Video conferencing
Cloud storage
Project or document-management tools
Automation
Artificial-intelligence-assisted tools
Website security
Technical infrastructure
Professional services

These providers may process information according to their applicable contractual arrangements, privacy practices, and legal obligations.

Frayora aims to disclose personal information to service providers only where reasonably necessary for the applicable purpose.

Where appropriate and applicable, Frayora may consider a service provider’s confidentiality arrangements, information-handling practices, access controls, processing locations, and contractual obligations.

Use of a third-party service provider does not automatically remove Frayora’s responsibilities regarding personal information under its control.

18. How We Share Personal Information

Frayora does not sell personal information.

We may disclose personal information where reasonably necessary:

To provide requested services
To service providers supporting our operations
With your authorization
To process or administer a transaction
To protect Frayora, a Client, or another person from fraud, misuse, security threats, or legal harm
To establish, exercise, or defend legal rights
To comply with law, court orders, or lawful government requests
In connection with a legitimate business restructuring, acquisition, merger, or transfer, subject to applicable law

Frayora does not disclose Client materials to unrelated parties merely because those materials were supplied during an engagement.

Any disclosure of Client materials will depend on the purpose, the applicable agreement, the Client’s authorization or instructions, and any relevant legal requirements.

19. International Data Processing and Transfers

Frayora operates from Canada and may work with Clients and service providers located in other countries.

As a result, personal information may be processed, stored, or accessed in Canada, the United States, or other countries where Frayora, a Client, or an applicable service provider operates.

Privacy and data-protection laws may differ between jurisdictions.

Where personal information is processed outside the country in which it was originally collected, it may be subject to lawful access by authorities in the applicable jurisdiction.

Where required by applicable law, Frayora will take reasonable steps regarding international transfers and service-provider arrangements.

The availability of international service delivery does not mean Frayora is registered, established, or authorized to conduct every type of activity in every country.

20. Data Retention

Frayora retains personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, contractual, accounting, security, dispute-resolution, or legal purposes.

Retention periods may vary depending on:

The nature of the information
The Client relationship
The applicable service
Contractual obligations
Legal or accounting obligations
Potential disputes
Security requirements
The service providers and systems involved

General inquiries, Client project materials, transaction records, and technical logs may require different retention practices.

Information may be deleted, anonymized, archived, or securely retained when it is no longer actively required, depending on the circumstances and applicable law.

Deletion from an active system may not immediately remove information from every backup, archive, or third-party system. Such information may remain subject to applicable retention, restoration, or deletion processes.

Frayora does not represent that all information can be deleted immediately upon request where retention is legally required or otherwise permitted.

21. Information Security

Frayora uses reasonable administrative, technical, and organizational measures intended to protect personal and confidential information against unauthorized access, disclosure, loss, misuse, or alteration.

The measures appropriate for particular information may depend on its sensitivity, the service being provided, the systems involved, and the nature of the engagement.

Such measures may include appropriately restricted access, secure account management, use of available authentication controls, confidentiality practices, and appropriate service-provider or system configurations.

No website, electronic communication system, storage platform, or internet transmission method can be guaranteed to be completely secure.

Clients are responsible for maintaining reasonable security over their own accounts, systems, administrator access, backups, users, and credentials.

Where Frayora identifies or becomes aware of a privacy or security incident affecting information under its control, its response will depend on the circumstances, applicable legal requirements, and any relevant contractual obligations.

Frayora does not guarantee that every security risk, unauthorized attempt, technical failure, or cyber incident can be prevented.

22. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include rights to:

Request access
Request correction
Request deletion in certain circumstances
Withdraw consent where processing relies on consent
Object to or restrict certain processing where applicable
Request information about how personal information is used or disclosed
Request portability where applicable
Make a complaint to an applicable privacy authority

These rights are subject to applicable exceptions, limitations, identity-verification requirements, and legal obligations.

To submit a privacy-related request, contact Frayora using the email address provided in Section 31.

Please describe the nature of your request and provide enough information for us to identify the relevant communication, relationship, or information.

Frayora may request additional information where reasonably necessary to verify identity or authority before disclosing, correcting, or deleting personal information.

We will consider privacy requests according to the applicable legal requirements and circumstances.

23. Canadian Privacy Rights

Individuals in Canada may have privacy rights under applicable federal or provincial privacy law.

Where applicable, you may request access to personal information held about you, request correction of inaccurate information, ask questions about Frayora’s privacy practices, or withdraw consent subject to legal and contractual limitations.

Frayora may need to verify your identity before responding to a privacy request.

Individuals may also have the right to raise concerns with an applicable Canadian privacy authority.

Frayora will consider requests and complaints according to the privacy laws that apply to the relevant information and activity.

24. European and United Kingdom Privacy Rights

Where European or United Kingdom data-protection laws apply, individuals may have additional rights relating to personal information, including access, correction, deletion, restriction, objection, portability, withdrawal of consent, and the right to complain to an applicable supervisory authority.

Not every right applies in every circumstance.

Where Frayora relies on consent, withdrawal of consent does not affect processing that lawfully occurred before withdrawal.

The applicability of European or United Kingdom data-protection requirements may depend on the nature of the activity, the individuals involved, and the circumstances of the processing.

Frayora’s ability to work remotely with an international Client does not, by itself, establish that every European or United Kingdom data-protection provision applies to every engagement.

25. United States Privacy Rights

Residents of certain United States jurisdictions may have additional privacy rights under applicable state law.

The specific rights available depend on the applicable law and Frayora’s obligations under that law.

Frayora does not sell personal information and does not currently use advertising or marketing tracking as a core website function.

If an applicable law provides additional access, correction, deletion, opt-out, or other privacy rights, Frayora will consider relevant requests in accordance with its obligations under that law.

26. Children’s Privacy

Frayora’s website and services are intended for businesses and professionals and are not directed toward children.

Frayora does not knowingly seek to collect personal information from children through our general website or business services.

If you believe a child has provided personal information to Frayora inappropriately, please contact us.

We will review the circumstances and take appropriate steps consistent with applicable law.

27. External Websites and Third-Party Links

The Frayora website may contain links to third-party websites or services.

Frayora is not responsible for the privacy, security, content, or practices of independent third-party websites.

We encourage visitors to review the applicable privacy information before providing personal information to another provider.

Third-party services may have their own terms, privacy notices, security practices, and data-processing arrangements.

28. Changes to Our Services and Technologies

Frayora’s website, service providers, technologies, and business operations may change over time.

If Frayora introduces a material technology or processing activity that changes how personal information is collected or used, this Privacy Policy will be updated as appropriate.

Additional notices, agreements, or consent mechanisms may be required depending on the nature of the change and the applicable law.

Descriptions of potential future functionality in this Privacy Policy do not mean that such functionality is currently available or that Frayora has launched a proprietary software platform.

29. Changes to This Privacy Policy

Frayora may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices, legal obligations, or privacy practices.

The “Last Updated” date at the top of this page indicates the most recent revision.

Where required by applicable law, Frayora may provide additional notice regarding material changes.

The version published on our website will ordinarily reflect the current Privacy Policy applicable to the website, subject to any additional notices or agreements that may apply.

30. Relationship to Our Cookie Policy

Our Cookie Policy provides additional information regarding cookies and similar technologies used on the Frayora website.

It may include information about the categories of technologies in use, their purposes, third-party providers, and available consent or preference controls.

Where a visitor’s consent is required for a particular technology, Frayora will address that requirement according to applicable law.

31. Contact Frayora

If you have questions about this Privacy Policy, our privacy practices, a privacy request, or a concern about the handling of personal information, please contact:

Frayora

Privacy Contact: Frayora Privacy Inquiries

Email: hello@frayora.com

Website: frayora.com

Please include “Privacy Inquiry” in the subject line of your email and describe the matter you would like us to review.